Shipping & Refund Policy

SHIPPING AND DELIVERY POLICY BIG CHIEF STORES

At BIG CHIEF STORES, we are committed to ensuring that all orders are processed and delivered efficiently and securely. This Shipping and Delivery Policy outlines the terms and conditions governing the shipment of our products.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Customers will receive confirmation once their order has been processed and dispatched.

1. Delivery Coverage
   We deliver products nationwide and may offer international shipping to selected destinations upon request.
2. Delivery Timeframe
   Estimated delivery times are as follows:

• Within the same city: 1–2 business days
• Other states nationwide: 2–7 business days
• International deliveries: 7–21 business days, depending on destination and customs procedures
  Delivery times are estimates and may be affected by factors beyond our control, including weather conditions, transportation delays, security concerns, public holidays, or customs clearance procedures.

1. Shipping Charges

• Shipping fees are calculated based on the destination, package weight, dimensions, and chosen delivery method.
• Applicable shipping charges will be communicated to the customer before order confirmation.

1. Delivery Confirmation

• Customers are responsible for providing accurate delivery information.
• BIG CHIEF STORES shall not be liable for delays or failed deliveries resulting from incorrect addresses or contact details provided by the customer.
• A delivery shall be deemed completed once the package is received and acknowledged at the delivery address provided.

1. Inspection Upon Delivery
   Customers are encouraged to inspect packages immediately upon receipt.
   If a package appears damaged, tampered with, or incomplete, the customer should notify BIG CHIEF STORES within 24 hours of delivery and provide supporting photographs where applicable.
2. Failed Delivery Attempts
   Where a delivery attempt fails due to customer unavailability, incorrect information, or refusal to accept the package:

• Additional delivery charges may apply for re-delivery.
• Orders unclaimed after a reasonable period may be returned to our warehouse.

1. Risk and Ownership
   Ownership and risk of loss pass to the customer upon successful delivery and acceptance of the products.
2. Force Majeure
   BIG CHIEF STORES shall not be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, government actions, civil unrest, or other unforeseen events.
3. Contact Information
   For shipping inquiries, delivery updates, or support, please contact:
   BIG CHIEF STORES
   Customer Service Department
   Phone: 09022550003
   08034337475
   Email: Info@bigchiefstores.com
   Sales@bigchiefstores.com
   Bigchiefstores@gmail.com
   Address: Suite D17B Elim Plaza, Ebeano Tunnel, Ogui New Layout, Enugu, Nigeria.
   By placing an order with BIG CHIEF STORES, customers acknowledge and agree to this Shipping and Delivery Policy.

REFUND AND RETURN POLICY BIG CHIEF STORES

At BIG CHIEF STORES, customer satisfaction is important to us. We are committed to supplying quality phone accessories, electronic gadgets, and related products. To ensure fairness to both our customers and our business, the following refund and return policy applies.

1. Eligibility for Returns

Customers may request a return or replacement under the following conditions:

• The product is defective upon delivery.
• The product stops working within 14 days after delivery.
• The wrong item was supplied.
• The product was damaged during delivery.
• The item remains unused, unopened, and in its original packaging.

All return requests must be made within 14 days of receiving the product.

1. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, negligence, improper handling, or unauthorized repairs.
• Used products showing signs of wear or rough usage.
• Clearance, promotional, or specially discounted items unless proven defective.
• Products returned without original packaging, accessories, or proof of purchase.

1. Refund Process

Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund request.

If approved:

• Refunds will be processed within 5–10 business days.
• Refunds will be made through the original payment method where possible, or by bank transfer.
• Shipping and delivery charges are non-refundable except where the error was caused by BIG CHIEF STORES.

1. Product Replacement

Where available, defective or incorrect products may be replaced instead of refunded at the customer’s preference.

1. Warranty Claims

Products sold with manufacturer warranties are subject to the manufacturer’s warranty terms and conditions. BIG CHIEF STORES will assist customers in processing valid warranty claims where applicable.

1. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or a verified product defect.
• Returned items must be securely packaged to prevent damage during transit.

1. Contact Information

For all refund, return, and warranty requests, customers should contact:

BIG CHIEF STORES
Customer Service Department
Phone: 08034337475
Email: bigchiefstores@gmail.com
Info@bigchiefstores.com

BIG CHIEF STORES reserves the right to amend this policy at any time without prior notice.